Did you know if you are running uniFLOW V5.2 the official support from Canon and NT-ware ends in April 2018? In preparation, we’re taking a look at your options to help you decide what to do. Should you upgrade, replace, or do nothing at all?

Canon’s flagship print management software entered the market in 2002 with uniFLOW V1. Since that time there have been 11 releases, including the latest version, uniFLOW 2018 LTS. Seven versions have been discontinued to date, with V5.2 being the eighth when it is retired in April 2018.

uniFLOW Product Lifecycle
Product Support Period End
uniFLOW 2018 LTS 07/2024
uniFLOW V5.4 02/2023
uniFLOW V5.3 09/2019
uniFLOW V5.2 04/2018

So without further ado, let’s have a look at your options!

Option 1: If you have uniFLOW Software Assurance

If you have uniFLOW Software Assurance we recommend you upgrade from uniFLOW V5.2 to uniFLOW 2018 LTS, without delay. By already paying for the additional cover you have guaranteed your continued access to the latest features of uniFLOW, including upgrades to the latest version (with no extra licence costs). You only need to pay for professional services time to upgrade to the new version.

Pros: Easy upgrade with minimal costs

Cons: None

Option 2: If you do not have uniFLOW Software Assurance

All uniFLOW deployments include one year’s Software Assurance, but if you choose not to renew it you are not entitled to free upgrades to the latest versions. So, if you’re stuck without valid Software Assurance, what can you do? Well, all is not lost, you can purchase retroactive Software Assurance along with an additional year of support. However, be warned, in some cases, it may be cheaper to buy a new uniFLOW version.

Pros: Provides an upgrade path within the uniFLOW platform

Cons: Potentially expensive

Option 3: Migrate to PaperCut or Equitrac

If you haven’t found a reason to upgrade your existing uniFLOW V5.2 installation, you might be unaware of some of the new kids on the block.

Nuance’s Equitrac has been around for a similar length of time to uniFLOW and is still a highly respected product, particularly in the legal sector. For enterprise print management deployments, especially when compliance is essential, Equitrac should be considered.

Pros: Highly specified with a focus on security and the education and legal sectors

Cons: Pricey (but excellent)

The most popular solution in recent years is PaperCut. PaperCut is a print and copy output management software solution developed in Melbourne, Australia, that initially found a foothold in the education market. Since then it has gone from strength to strength and established itself as a competent and affordable print and copy output management system.

Pros: Competent output management and very affordable too

Cons: No scanning workflows

We are an accredited reseller and support partner for uniFLOW (Canon & NT-ware), Equitrac (Ricoh & Nuance), and PaperCut.

Option 4: Do nothing!

We would not recommend it but if you choose to continue with your uniFLOW V5.2 installation past the support end date what’s the worst that can happen?

Well, the world isn’t going to end…but you need to be aware that if something breaks, there’s a good chance it will remain broken. Without new service releases, and the bug fixes contained within, any issues may impact upon the operation of your uniFLOW installation and the productivity of your organisation.

Even as an accredited partner, with direct access to NT-ware, the product and support discontinuation is unavoidable and definitive.  We will be providing a best endeavour service for those clients who haven’t made their choice by April 2018. However, ultimately, organisations will have to make one of the first three choices if they wish to have the benefit of a secure, reliable and up-to-date print management system.

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