Compare this to your current service
No matter how hard we work to prevent problems, there will occasionally be unscheduled calls where we need to re-route an engineer from their Preventative Maintenance visits directly to the customer in need.
These are typically user generated problems like correction fluid on the glass causing copy quality issues, or requests for help with printer driver settings. Whatever the issue, our engineers can calmly attend and resolve it within industry leading average times of under two hours.
By performing regular Preventative Maintenance our unscheduled calls are few and far between. So if a customer needs help, we simply re-route an engineer to solve the problem and then resume the scheduled calls. Compare this with Reactive Maintenance companies who are ‘fire-fighting’ every day to respond to their back-log of calls.