uniFLOW Software Support

uniFLOW Support

Your first choice for NT-ware authorised first line support

uniFLOW is Canon’s flagship integrated print and scan management solution made by NT-ware, a Canon Group company. Systems Technology is one five Canon partners in Europe certified to provide first line uniFLOW support with direct access to NT-ware for second line support.

As a leading uniFLOW software support partner, Systems Technology offers a comprehensive range of audit, installation, upgrade, migration and maintenance services. We hold Advanced Certifications under the NT-Ware Certifications Program, positioning us as a leading Canon print management software partner.

uniFLOW Health Check

uniFLOW Health Check:

Are you getting the most out of your installation?

Are you running an old version of uniFLOW and worried about compliance issues? Alternatively, perhaps you feel you are not utilising the full potential that uniFLOW offers. If so, book our fixed price uniFLOW Health Check. At the end of your health check, you will receive a report detailing:

  • Contract and maintenance support status review 
  • Technical documentation review including installation, SOW’s, network typologies, maintenance logs, high availability and disaster recovery plans – all areas relating to uniFLOW install and operations
  • Onsite or remote infrastructure and application review, service continuity findings, feedback from technical support and end users
  • Performance testing of uniFLOW services - end to end
uniFLOW Software Support

uniFLOW Software Upgrades:

Allow our team to manage your single or multi site updates

uniFLOW can be challenging to update, and some companies will not have the in-house expertise to complete the process seamlessly. In many cases, existing printer and copier service partners do not have the accreditation or skills to deploy the latest version competently. If you need support or have doubts about the ability of your current service provider, then contact us to discuss how we can take care of your uniFLOW upgrade.

uniFLOW Maintenance and Support

uniFLOW Maintenance and Support:

Trusted onsite and remote support

While printer hardware may change on an ad-hoc basis, the underlying print management software typically does not. We frequently see companies changing their print fleet supplier, only to discover they have over promised their uniFLOW support abilities. As an accredited uniFLOW partner, you can opt to use Systems Technology to provide first line software support for uniFLOW. If the issue does not relate to uniFLOW, our service desk can pass the ticket to your printer hardware supplier to resolve. 

Migration from PaperCut and Equitrac to uniFLOW

Migration from PaperCut and Equitrac to uniFLOW :

Helping you update your print management systems as you evolve

In addition to being uniFLOW certified we are PaperCut and Equitrac partners too. Migration from one system to another is viable, and with care, it is possible to maintain consistency across user, group, billing and reporting settings. If you are considering changing to uniFLOW from an existing print management systems there may be incentives to do so. Contact us to find out more.

uniFLOW 5.2 Support

uniFLOW 5.2 Support:

Legacy software support and planned upgrade paths

Mainstream support for uniFLOW V5.2 will end in April 2018, at which point both Canon and NT-ware will no longer provide security updates, enhancements and general support. To avoid potential problems we are advising all companies to upgrade to the latest version ahead of time.

uniFLOW 2018 LTS support ready

uniFLOW 2018 LTS ready!:

One platform for document output and scanning

The wait will soon be over with the arrival of uniFLOW 2018 LTS. The acronym ‘LTS’ stands for Long Term Support. The newly designed platform meets the increased demand for mobile access to business content and applications. At Systems Technology, we are gearing up to migrate many of our customers to the new platform. 

Update, September 2017: NT-ware has chosen Systems Technology as a pre-launch partner, giving us advanced access to uniFLOW 2018 LTS. If this product is part of your upgrade path and you would like a sneak-preview, contact our Head of Innovation, Simon Thomas. simon@systemstechnology.co.uk.

Our uniFLOW Certifications:

uniFLOW Certified Pre-Sales Consultants

Our engineers are qualified to translate customer requirements into a uniFLOW solution and project- manage a successful deployment.

uniFLOW Certified Technicians

Across our teams, we are certified to carry out standard uniFLOW installation and configure and maintain the software and its accompanying hardware and software in a network environment.

uniFLOW Advanced Workflow Specialists

We are one of a handful of partners certified to customise workflows using the Advanced Workflow Editor and build bespoke workflows to enhance business processes.

uniFLOW Advanced Diagnostic Specialists

Tested every two years, we are certified to employ a structured diagnostic approach to identify and localise errors in a uniFLOW Server configuration. We have the proven ability to solve issues and to identify which items require escalating to NT-ware’s second line support.

Our Customers

Royal Academy of Arts Logo

It is very refreshing for someone to fulfil and even exceed all the expected service standards you set yourself at our initial meeting.

The Royal Academy of Arts

Arun Estates Logo

One less headache – I know that everything gets taken care of before I even have to think about it.

Arun Estates

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