Rachel Scott

Rachel Scott - Service Controller

Good service controllers are hard to find; excellent ones are rare. We are fortunate that Rachel chose Systems Technology when she moved to Kent, coming from a similar role in the insurance industry, she excels at her job.

She says getting a better understanding of the engineers’ day-to-day challenges gives her valuable insight that significantly helps when organising their diaries, helping them to respond more quickly to service calls. It also aids her in asking customers the right questions to help diagnose the problem they may be experiencing – often being able to resolve the issue herself, which always delights our clients.

According to Rachel, it is our Preventative Maintenance service that creates our friendly and family-like service team, because happy customers create a happy team. Moreover, if there is an emergency, our maximum four-hour response runs like clockwork, resolving customer issues the same day, which she says is very satisfying.

Outside of work, Rachel says she shamelessly admits to being a gamer. We say if playing The Legend of Zelda, Elder Scrolls, and Skyrim means you are a gregarious, fun and friendly member of the team, we are all for it! If you speak with Rachel, ask after her two black cats – Zelda and Link – both named after The Legend of Zelda.

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Under their expert eye we were not only able to implement the new hardware but also update working practises.

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Systems Technology is the bench that all companies should strive towards with Services, Support, Rapid Deployment and Reporting.

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