Our Accreditations

Canon

Canon is a world-leading innovator and provider of imaging and information technology solutions for the home and office environments.

Systems Technology has achieved the highest level of certification from Canon and were the first UK document and print solutions company to become a certified Canon Managed Print Services partner.

The Canon Partner Programme aims to deliver the right support for the right customers through a series of accreditation Programmes. These Programmes have been built to reflect the skills and market knowledge that our channel partners have developed within their specialist areas. Naturally, the more intricate or technically advanced the product, the more vital a close working partnership is between Canon and the channel partner.

Canon Platinum Partner:

This partner is recognised as Canon’s highest partnership and requires outstanding dedication, healthy business growth and high levels of expertise, stability and focus.

James Pittick, Director of B2B Indirect Sales, Canon UK, explains the achievement, saying, “Canon has been working in partnership with Systems Technology since 1992, and the length of this partnership is a testament to our shared desire to deliver the highest quality workplace solutions to customers. Collaboration is at the heart of the partner programme and Systems Technology has been awarded Platinum Partner status. As a platinum partner Systems Technology has proven to have excellent competencies in three key areas: Document Digitisation, Order Management, and Managed Print and Document Services. This achievement paired with Canon’s extensive portfolio will bring great benefits to end users. We are proud to work with Systems Technology to support customers achieve their business goals such as growth, efficiency and profitability.”

Canon Managed Print Services Accreditation

Canon Managed Print Services Accredited Partner:

Their capability has been audited to Canon’s standards by a recognised expert third party. A Managed Print Services Partner is recognised for:

Ability to deliver their own version of Managed Print Services
Leaders in their field with extensive knowledge of Print Management Software
Having an expert customer help desk using a suite of tools to support service delivery
A strong consultative approach focusing on the vital business benefit such as total cost of ownership.
PRINCE 2 / PMI Project Management
ITIL led Service Management and Delivery

Canon Advanced Office Solutions Accredited Partner:

An Advanced Office Solutions Partner has invested heavily in training so as to support the customer in every step of the sales process. They can offer two pre-sales experts that have extensive knowledge in scoping the deal so that the mix of solutions will best meet the needs of the customer. They also have one certified sales consultant and two certified service consultants to ensure complete installations to the customer requirements. Qualified for:

eCopy products
uniFLOW – Print Management Software
Therefore – Document Management Software
PlanetPress – Variable Data Printing
IRIS – Document Capture Software

Canon Advanced Office Imaging Accredited Partner:

An Advanced Office Imaging Partner has the highest level of understanding of Canon’s office device portfolio with the ability to support the customer in the post-sales process. Authorised for:

i-SENSYS and imageRUNNER Colour and Advanced Colour
Universal Login Manager
Mobile Printing & Scanning
Google Cloud Printing
Cloud Connected Services
Remote Maintenance – eMaintenance
Content Delivery System (CDS)
iW Management Console

Ricoh

The Ricoh Company Ltd is a Japanese multinational imaging and electronics company. Ricoh invented the first digital copier using pioneering technology that is still widely used today. Their product range spans scanners, colour and black & white laser printers, digital connectable colour and black & white copiers, multi-functional devices, network utility software, document management software, facsimile machines, digital stencil duplicators and office consumables.

Ricoh Gold Accreditation:

Ricoh’s certification programme is developed to identify dealers who exceed customer expectations through a market leading sales and service offering.

Ricoh’s certifications focus on four areas of key customer importance: customer service delivery, using quality supplies, production print and managed document services capabilities. Systems Technology met the highest standards in all these areas.

The benefits of choosing a Ricoh certified partner are explained by Paul Cheetham, Indirect Channel Director, Ricoh UK:

“Customers are continually demanding more from their suppliers and have been asking for a way to identify dealers who operate to the highest standards. The Ricoh certification programme is the vehicle to deliver to customers the endorsement of our dealers whom achieve the highest standards in the marketplace for sales, service and support. These individual certifications make it easy for customers to identify a local dealership with the relevant expertise and full support of Ricoh UK.”

The Ricoh certification programme identifies those dealerships that operate to the highest standards both internally within their business and externally to their customers. Each certification is a clear recognition of investment in people, processes and technology from a sales and customer service perspective.

Every dealer achieving certification has been rigorously assessed and annually audited to ensure that quality standards are maintained. In this way, as a potential customer, you can be confident that the solutions and service being proposed will satisfy your requirements. Each certification awarded demonstrates that dealer’s commitment to the following core values:

Achievement of industry best practice
Attainment of the highest quality standards
Premium service to ensure product maximum product performance
Highly skilled staff and capabilities to meet customer needs
Consultative sales approach
Customer-centric systems and processes
Ability to present a sophisticated offering in clear and easy to understand manner
Commitment to customer feedback and continuous improvement

ITIL

Systems Technology’s IT and Managed Print Service is driven by ITIL, the most widely accepted approach to best practice service management in the world. It advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

CompTIA Managed Print Trustmark

The CompTIA Managed Print Trustmark identifies organizations that provide best-practice based managed print services leveraging remote monitoring technology and on-premise print services. This credential goes only to businesses that demonstrate superior competency and dedication to quality service delivery.

ISO 14011:2004 Environmental Management System

ISO 14001:2004 specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organisation subscribes and information about significant environmental aspects.

ISO 9001:2008 Quality Management System

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organizations in 178 countries.

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of organisations, to consistently satisfy customers and other stakeholders. In simple terms: it provides the basis for effective processes, and effective people, to deliver an effective product or service, time after time.

Genuine Supplies Accreditations

At Systems Technology we think you deserve to get what you pay for, the best quality. Every customer’s machine is supplied and replenished with 100% genuine original toner and maintained with certified manufacturer parts to provide you with the optimum performance. We take no shortcuts.

Canon Genuine Supplies Accreditations:

We are audited by Canon UK and officially certified as using only genuine Canon parts, drums and toner in all Canon imageRUNNER ADVANCE devices. The Genuine Canon Supplies Certification is signed by Hassel Iwarsson, Managing Director of Canon UK & Ireland, and Matthew Searle, Director of the Canon Partner Channel.

Ricoh Genuine Supplies Accreditations:

Ricoh awards the status of 'Ricoh 100% Supplies & Parts Certified Partner' to only a handful partners in the UK. Our commitment to providing customers with genuine supplies and parts is recognised by this certification, signed by Keith Howell, Ricoh Business Generation Director, and Paul Cheetham, Ricoh Indirect Channel Director.