Transition & Implementation Stage

ITIL trained IT delivery specialists

Best practise at all times to deliver what we promise

You may not have heard of it before, but the Information Technology Infrastructure Library is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Systems Technology’s IT Service Management is driven by ITIL, by our own qualified IT professionals. In fact, ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world’s leading organizations using it.

Dedicated Hardware Installation Team & WEEE

Stress free hardware implementation and disposal

Hardware installation and removal is an often neglected phase of the transition & implementation process. At Systems Technology we use a dedicated team of professional print hardware installers, equipped to seamlessly deploy your MPS hardware. Working with you and our account managers, they plan building access, security clearances and specialist equipment to guarantee a successful implementation.

As part of our ISO 14001 accreditation, any equipment being replaced is removed and recycled wherever possible. In accordance with WEEE Regulations 2013, any waste electrical equipment is transferred to licenced carriers, enabling us to provide evidence of the whole life of the product.

Change Management Plan

Helping you structure an approach for a successful transition

It’s a natural instinct to resist change, and this applies to changes in print workflow too. It’s generally observed that some people are very particular about the printers they use and any real, or even perceived, change represents a conflict; despite the fact that a change may benefit them.

Systems Technology has a range of positive change management tools that help gain acceptance of MPS and enhance adoption to guarantee the success of the solution. Resources include:

• Email & intranet updates to make people aware of the upcoming improvements
• Posters advertising the MPS implementation dates and support contact information
• FAQ sheets to reassure employees about the project

In-house Training Specialist

Ensure that your employees actually use the solution

When it comes to getting the most from your Managed Print Service, end user training is essential. Systems Technology employs a dedicated Customer Training Officer, who will devise a training program to meet your organisational and end user needs. Training can be conducted through different channels:

• Group classroom training
• Small group programs
• Individual Key Operator training for cascading to colleagues
• Customised training guides

The importance of dedicated user training cannot be overstated and is essential to a successful transition from the previous print infrastructure to the future state.