Managed Print Services Discovery Stage

Discovery Stage

A baseline to design and measure your print management strategy

Think of the Discovery Stage as a health check or MOT that helps us to understand the current state of your printing infrastructure so we can design and recommend a tailored Managed Print service that fits with your vision.

Using a combination of software, surveys, and one-to-one conversation, we aim to develop an accurate and unbiased snapshot of your organisation’s print and document workflows, their related costs and any productivity bottlenecks.

Your MPS Vision

Your vision

What you want to achieve

While we are experts in Managed Print Services, we are not experts in your business. This is why we take the time to understand your remit, your challenges, and how your vision of an MPS will fit within your existing service and reporting structures. Using our process of continual service improvement we aim to answer:

  • What is your vision and objectives?
  • Where are you now, what is your baseline?
  • Where do you want to be?
  • How shall we measure achievement?

Managed Print Service Print Audit

Print Audit

Lightweight yet powerful software to shine light on your printing

Measuring printing without a Managed Print Service is virtually impossible because, without data, you’re in the dark. Our Print Audit software illuminates every nook and cranny of your printer network, identifying all print devices and metrics including:

  • Device statuses
  • Toner levels
  • Life page counts
  • Colour vs. mono counts
  • Print vs. copy counts
  • Scan/fax counts
  • Device description
  • Asset number
  • Location

The print audit provides you with a complete and transparent view of whom is printing, where they’re printing and at what cost. It can uncover devices that are not being used to their full potential and identify cost saving opportunities that would otherwise be impossible to discover.

Managed Print Service Online Survey

Online Survey

Asking the questions to help you, to help your users

The Discovery stage is all about insight, but raw data can only tell us so much. This is why we’ve devised an online print survey for your chosen employees to complete. By combining print audit data with the survey responses, we achieve a far richer insight into the pain points, bottlenecks and areas for improvement that really affect productivity. Here are some example questions:

  • How many printers can you currently print to?
  • Do you use duplex printing?
  • Can you currently print in colour? If no, do you ever need to print in colour?

MPS Key Operator Workshop and Walk About

Key Operator Workshop and Walk About

Asking your experts in their environment

For even greater insight, we like to invite your chosen key operators to a workshop and walk about. Some of the greatest savings haven’t been achieved using print audit data, but instead by employees given the opportunity to impartially discuss print workflows and existing practises.

By ‘walking the floor’ we get to see the print workflows in action and understand why ‘what’s working is working’ and ‘what’s not is not’. With a diagrammatic floor plan to show device locations, it provides a real-life platform for recommendations in the Design Stage.

Our Customers

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Professionalism, do an excellent job and we continue to use them as in our opinion they are the best.

Northfields Estate Agents

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It is very refreshing for someone to fulfil and even exceed all the expected service standards you set yourself at our initial meeting.

The Royal Academy of Arts

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