Guarantees of Service Commitment

As a company having achieved ISO 9002 Quality Assurance Registration, being one of only 8 Canon Elite PLUS Solutions Partners in the UK and a Ricoh Business Partner, we have a number of procedures in place to ensure that you receive the highest quality of service.

Our commitments are as follows:

1. Programme of Regular Preventative Maintenance

With all copying systems supplied a full preventative maintenance programme will be operated ensuring that each system is fully cleaned and serviced on a regular monthly basis. This is carried out as a matter of course without the need for you to call us.

2. Guaranteed Response Time

Should a fault occur between preventative maintenance visits, we guarantee to respond within four working hours (under normal circumstances) from the time the service call is received by our work controller (provided your account is not overdue) ensuring the minimum of inconvenience is experienced.

3. Image Quality Guarantee

Each system comes complete with a copy quality guide. This takes the form of a bound set of copy samples, which are to be kept by yourselves and used as a guide to the level of image quality obtainable from the system throughout a contract period.

4. Replacement Machine

In the event of any system requiring workshop attention, a replacement machine will be provided to ensure no loss of productivity.

5. Free Ongoing Operator Training

Full operator training will be carried out on each system at installation and for copying functions is available on an ongoing basis as a courtesy service ensuring that your employees are totally confident with the operation of the equipment.

6. Systems Performance Report

On written request, a full engineering report will be given so that you are fully aware of the system's performance.