We have been delivering our unique Proactive Preventative Maintenance Service for over 26 years now. So far, we have not discovered a sector that cannot benefit from its photocopiers and printers being serviced every month. However, some benefit more than others.
Our Managed Print Services for Barristers’ Chambers is a great example. Clerks and Administrators are under constant pressure to develop their chambers, both in terms of attracting clients and ensuring that their business processes are effective.
When it comes to printing, copying and scanning, having operational multifunctional printers can make the difference between winning and losing. Trial bundles are often amended and printed at the last minute before going to court and any delays are potentially disastrous.
We have taken a brief look at two of our Barristers’ Chambers and how they came to the decision to choose Systems Technology’s Proactive Preventative Maintenance as their Managed Print Service of choice.
Atkin Chambers, Gray’s Inn
Multi-award winning Atkin Chambers found the level of support they were receiving directly from a manufacturer was not sufficient to provide the right facilities for their barristers. Systems Technology was chosen to adopt the maintenance and supply of their photocopiers.
Central to this decision was Systems Technology’s Preventative Maintenance, a service that prioritises every customer by using scheduled monthly visits to every machine, preventing problems before they occur.
Atkin Chambers has grown in recent years and supported by Systems Technology has deployed a fully managed service comprising six multifunctional devices, two production print devices in a dedicated print room, and a high-speed eCopy scanning solution. Print Management Software with “Follow-Me Printing,” enabling users to collect their documents securely from any print device in the building while tracking costs by client/matter numbers, is being deployed shortly.
“I rely on and trust the service from Systems Technology.”
Daniel Jones, Clerk
29 Bedford Row
Following an increase in printer and photocopier problems after their service provider was acquired, 29 Bedford Row began searching for a Managed Print Services company that could ensure the continuity of service to its barristers.
“I know that everything will run smoothly.”
The quality of service was the determining factor in narrowing down the winning supplier. The concept of Preventative Maintenance differentiated Systems Technology from the short-listed Reactive Maintenance companies and proved to be the right service proposition for the chambers.
Systems Technology has provided three multifunctional colour photocopiers to date, with customised document workflow scanning to enhance the management of the steady flow of incoming documents and case notes. A review meeting is held ever quarter to ensure SLAs are being met and to introduce the latest in Managed Document Services.